Privacy Notice

Last updated: 28 September 2026

This notice explains how Crown Jewellery & Collectables uses personal information when you contact us through this website, by telephone or by email.

1. Who we are

2. Information we collect

When you send an enquiry, we may collect your name, email address, telephone number, town or postcode, the type of enquiry, information you provide about your items, and any other information you include in your message.

Our website may also process limited technical information needed for security and the operation of the contact form.

3. How we use your information

We use the information you provide to respond to your enquiry, discuss valuations, roadshows, home visits or postal arrangements, and to take steps you ask us to take in connection with our services.

We do not use contact-form enquiries for unrelated marketing unless we have an appropriate lawful basis to do so.

4. Our lawful basis

Depending on the nature of your enquiry, we process your information because it is necessary to take steps at your request before entering into a transaction, and/or because we have a legitimate interest in responding to enquiries and operating our business.

5. Contact-form security

We use Cloudflare Turnstile to help protect the contact form from spam and automated abuse. Cloudflare may process technical information for this security purpose. You can read Cloudflare's privacy information on its website.

6. Email and hosting providers

Website enquiries are sent to us using our hosting and email services. Service providers may process information on our behalf where this is necessary to deliver the website and email service.

7. How long we keep information

We keep enquiry information only for as long as reasonably necessary for the purpose for which it was collected, including responding to the enquiry, maintaining appropriate business records, and meeting any legal or accounting obligations that apply.

8. Sharing your information

We do not sell your personal information. We may share information with service providers acting on our behalf where this is necessary to operate the website, email or business systems, or where we are required to do so by law.

9. Your rights

Depending on the circumstances, UK data protection law may give you rights to access, correct or erase personal information, restrict or object to certain processing, and request the transfer of information. You can contact us using the details above if you wish to exercise a data protection right.

10. Complaints

If you have concerns about how we handle personal information, please contact us first so we can try to resolve them. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to this notice

We may update this Privacy Notice from time to time. The latest version will be published on this page.